Announcing the Birth of a New Blog…

My call center blog articles are now being featured in a new blog, called “Call Center Zen.” It’s located at

My presentation skills articles will still be featured on my current blog (the one you are reading right now.) But, I’ve renamed it “Persuasive Presentation Skills” to show it will only deal with public speaking content.

I made this change so each blog has a distinct focus.

That makes it easier for you to find the topic you need, without having to wade through extra material. I hope you enjoy this upgrade!


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